Shipping Policy

At Shudh Kashmiri Kesar (SKK), we are committed to delivering your orders safely and on time. Please read our shipping policy for complete details.

1. Order Processing

• Orders are processed within 1–2 business days after confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• You will receive a confirmation message once your order is successfully placed.

2. Shipping Time

• Within Jammu & Kashmir: 1–3 business days
• Rest of India: 3–7 business days

Delivery timelines may vary depending on your location and courier service availability.

3. Shipping Charges

• Shipping charges, if applicable, will be calculated and displayed at checkout.
• We may offer free shipping on selected orders or promotional offers.

4. Order Tracking

• Once your order is shipped, you will receive a tracking ID/link via SMS, WhatsApp, or email.
• You can use this to track your order in real-time.

5. Delivery Partners

• We work with reliable courier services to ensure safe and timely delivery.
• However, delays may occur due to factors beyond our control (weather, strikes, remote locations, etc.).

6. Delivery Issues

If you face any issues with your delivery:

• Delayed delivery
• Damaged package
• Missing items

Please contact us within 24–48 hours of delivery with proper details and proof (photos/videos).

7. Incorrect Address

• Please ensure that your shipping details are correct while placing the order.
• We are not responsible for delays or losses caused by incorrect or incomplete addresses.

8. Undelivered Orders

• If an order is returned due to failed delivery attempts or incorrect address, re-shipping charges may apply.

9. Contact Us

For any shipping-related queries:

• • WhatsApp: +91 7006891991
  • Call: +91 9906598000
  • Email: shudhkashmirikesar@gmail.com